Users that deaf or hard-of-hearing

  • We will expose the consumer to the Flight Attendant and also make this new Trip Attendant alert to the Owner’s requires.
  • We’ll suggest the customer which he/she should deplane in the his/their attraction otherwise he/she must are on-board on an advanced urban area. We can’t, not, make sure the guy/she would not deplane within an intermediate prevent in the event that the guy/she decides to do it.
  • We’ll assist the Consumer of their/the lady coming door so you’re able to his/the lady departure door if his/the girl schedule pertains to a connection. But not, the consumer must choose your/herself since the having questioned guidelines when he/she finds the connection airport.

Please note: I assume the consumer to follow along with our very own Staff Members’ information for his own Protection together with Protection from others.

  • We really do not provide custodial care and attention or stick to the client for the routes or even in this new gate town just before departure or throughout an effective layover.
  • We really do not escort the consumer so you’re able to a specific team or check said party’s identity.

People who will be deaf or hard of hearing may telephone call all of our Teletypewriter (TTY) amount, 1 (800) 533-1305, and you can consult a southwest Airlines Consumer Affiliate. Our very own Customer Agents will help which have and work out reservations and you will responding general issues. Consumers may come to the Customers Relations Agency from the Communications Exchange Provider via 711.

When reservation yet another booking, People are able to use brand new “Special Direction” hook for the Traveler Payment Details page to point he/this woman is deaf or hard of hearing. When booking on the internet, People may see that there is certainly an association (identified having a concern draw) you to definitely sends the consumer towards the information on all of our formula to own helping Travelers which have disabilities. Adopting the Consumer enjoys chosen his/this lady solution(s), the client will be mouse click “Continue” and finish the scheduling procedure.

In the event the a reservation was already created, simply click towards “Flight | Resort | CAR” hook up located on the better in our home-page. After that, come across “Manage Bookings” from the “Flight” line, enter in the mandatory pointers, and pick “Continue.” Of that webpage, click on the “Special Guidelines” connect. Shortly after a consumer has added his/her solution(s), the client is click “Continue” while the information might be stored toward Customers scheduling.

Consumers may advise all of us of any handicap-relevant traveling means in the course of scheduling by cellphone or, in the event that a reservation was already produced, because of the calling 1-800-I-FLY-SWA (1-800-435-9792) prior to traveling

We query that Customers that are deaf or hard-of-hearing and need recommendations select themselves therefore the sort of assistance they want abreast of arrival on airport, during the gate, aboard new routes, any kind of time partnership activities, and at brand new appeal. In the event that a consumer describes their/the woman should the Support service Representative on deviation door and to all of our Trip Team shortly after on board brand new flights, we can make sure you establish a fair technique of correspondence. We’ll ensure that the Consumer enjoys fast entry to the brand new same guidance offered to other Guests throughout the gate city and you will onboard brand new routes (elizabeth.g., boarding and you will luggage allege pointers, plan alter, journey defense suggestions, etcetera.).

People that blind otherwise features reduced sight

Whenever reservation another reservation, Customers can use the fresh “Special Guidelines” connect toward Traveler Percentage Facts webpage to indicate which he/this woman is blind otherwise enjoys reduced vision. Whenever reservation online, Customers may note that there was an association (understood having a question draw) that directs an individual towards the details of our very own guidelines to have helping Individuals with disabilities. Adopting the Customers possess selected their/their alternative(s), the customer is to click “Continue” and complete the reservation process. In the event the a scheduling was already created, just click to the “Trip once | Hotel | CAR” hook found on the ideal of your homepage. After that, select “Manage Bookings” on the “Flight” line, enter in the desired guidance, and pick “Continue.” Out-of one web page, click the “Special Recommendations” hook up. Shortly after a customers provides additional their/this lady choice(s), the customer is always to simply click “Continue” in addition to pointers was spared toward Customers reservation.